Privacy policy

Last updated: [12/09/2025]

Mindful Medlab Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website http://www.mindfulmedlab.co.uk

1. Who we are

Mindful Medlab Ltd is registered in England and Wales under company number 15780689.

For questions about this policy, you can contact us:

Email: helen@mindfulmedlab.co.uk
Phone: 07810882186

2. What data we collect

We may collect and process the following personal data about you:

Identity Data: name, username, title.
Contact Data: email address, phone number, postal address.
Technical Data: IP address, browser type, operating system, device information.
Usage Data: how you use our website, including pages viewed and time spent.
Marketing & Communications Data: your preferences in receiving marketing from us.

3. How we collect your data

We collect data in different ways:

Directly from you when you fill in forms, sign up to our newsletter, or contact us.
Automatically through cookies and similar technologies when you browse our website.
From third parties such as analytics providers (e.g., Google Analytics) or advertising partners.

4. How we use your data

We use your personal data to:

Provide and manage our website and services.
Communicate with you, including responding to enquiries.
Send marketing communications (if you have consented).
Improve and personalise user experience.
Comply with legal obligations.

5. Legal basis for processing

We only process your personal data when we have a lawful basis, which may include:

Consent: where you have given clear permission.
Contract: where processing is necessary to perform a contract with you.
Legal obligation: where we must comply with UK law.
Legitimate interests: where it is necessary for our business interests, provided your rights are not overridden.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files placed on your device.

Essential cookies are required for the website to function.
Analytical cookies help us understand how visitors use our site.
You can control cookies via your browser settings.

7. Sharing your data

We do not sell your personal data. We may share it with:

Service providers who support our website and business operations.
Legal authorities when required by law.
Business partners if we undergo a merger, acquisition, or sale.

8. International transfers

If we transfer data outside the UK, we ensure appropriate safeguards are in place (e.g., standard contractual clauses) to protect your information.

9. Data retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, accounting, or reporting requirements.

10. Your rights

Under UK GDPR, you have the following rights:

Right to access your data.
Right to rectification of inaccurate data.
Right to erasure (“right to be forgotten”).
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time.

To exercise these rights, contact us at: helen@mindfulmedlab.co.uk

11. Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

12. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk