Mindful Medlab

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Terms and conditions

Last Updated: 12/09/2025

Welcome to Mindful Medlab Ltd (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website http://www.mindfulmedlab.co.uk (“Website”) and any consultancy services we provide relating to medical laboratory quality management. By accessing or using our Website and services, you agree to be bound by these Terms.

1. Use of Website

  • The content on this Website is provided for general information and marketing purposes only.
  • We make reasonable efforts to keep the information accurate and up to date but do not guarantee completeness, accuracy, or suitability for any particular purpose.
  • Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.

2. Services Provided

  • We offer consultancy services related to quality management systems, audits, training, and performance improvement for medical laboratories.
  • Our consultancy services are advisory in nature and do not replace a laboratory’s legal or regulatory responsibilities.
  • Outcomes and results may vary depending on the client’s implementation of recommendations.

3. Client Responsibilities

  • Clients remain fully responsible for complying with applicable laws, regulations, and accreditation requirements (e.g., ISO 15189, UK GDPR).
  • Clients must provide accurate and complete information relevant to the consultancy services requested.

4. Intellectual Property

  • All Website content, including text, graphics, logos, and materials, is owned by or licensed to us and protected under UK intellectual property law.
  • You may not copy, reproduce, or distribute any content without our prior written consent.

5. Limitation of Liability

  • To the maximum extent permitted by law, we exclude liability for any loss or damage (direct, indirect, or consequential) arising from the use of this Website or reliance on consultancy services.
  • We do not accept responsibility for errors, omissions, or delays in meeting regulatory or accreditation standards resulting from client actions or omissions.

6. Confidentiality

  • We treat all client information and documentation as strictly confidential and will not disclose it to third parties without consent, except as required by law.

7. Third-Party Links

  • This Website may contain links to external websites. These links are provided for convenience only and do not signify endorsement. We are not responsible for the content or security of linked websites.

8. Privacy Policy

  • Our handling of personal data is governed by our Privacy Policy, which complies with UK GDPR and the Data Protection Act 2018.

9. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of England and Wales.
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

  • We may update these Terms from time to time. Any changes will be posted on this page with the updated date. Continued use of the Website and services after changes indicates acceptance of the revised Terms.

11. Professional Indemnity Insurance

  • We maintain professional indemnity insurance with a reputable UK insurer to cover claims arising from the provision of our consultancy services.
  • This insurance is in place to provide protection against potential claims of negligence, error, or omission in the advice and services we deliver.
  • The existence of indemnity insurance does not extend or increase our liability to clients beyond what is expressly stated in these Terms, nor does it relieve clients of their own responsibilities under applicable laws and regulations.